Product Release and Support Strategy

Redwood uses a calendar-based versioning scheme that includes a quarterly Service Pack release with new features and bug fixes. Service Pack releases are sometimes followed by patch and hotfix releases.

Note: For a more complete description of the Redwood Product Release and Support Strategy, see the Redwood Support Guide.

Version Numbering

Redwood uses calendar-based versioning for all its products. Version numbering works as follows: <year>.<service_pack>.<patch_level>.<hotfix>

	Service Pack	Patch	Hotfix
Description	A Service Pack may include both product enhancements and fixes. Redwood provides Service Packs for active major versions on a quarterly basis.	Patches consist of only bug fixes and security updates and are crucial to ensure security and stability. They do not follow a regular schedule.	Hotfixes are incremental and not always publicly released.
Example Version	2024.4	2024.4.1	2024.4.1.1

Service Pack Support

Redwood provides standard support for every Service Pack for 24 months. After that, Redwood provides support at best effort.

Note: Redwood adds enhancements only to the most recent Service Pack. Consequently, Redwood recommends updating to the latest Service Pack at least once a year.

Note: Service Packs and patches are cumulative, so that the newest Service Pack or patch includes all changes of the previous Service Packs and patches.

Active Support

A product that has been released within the last 24 months is maintained and supported by Redwood. Support includes the following:

• Standard support

• Root cause analysis

• Issue fixes

• Enhancements

End-of-Life (EOL)

The End-of-Life (EOL) date is defined as the point at which a Service Pack will no longer be supported, and no further updates or bug fixes will be provided. EOL happens 24 months after the release date, as described in the documentation at the time of the release. EOL is also referred to as "End-of-Maintenance" and "End-of-Support."