Product Release and Support Strategy

Redwood follows a calendar-based versioning model for all products.

Each Feature Release delivers new capabilities and issue fixes on a quarterly cadence (at minimum). Feature releases may be followed by patch or hotfix updates to address specific issues or security enhancements.

Note: For a detailed description of Redwood Support Services, see the Redwood Support Guide.

Version Numbering

Redwood uses calendar-based versioning for all its products. Version numbering works as follows: <year>.<release>.<patch_level>.<hotfix>

Type Description Example

Release

Includes product enhancements and issue fixes. Issued quarterly (at minimum).

2026.1

Patch

Contains only issue fixes and security updates. Patches are cumulative and released as needed.

2026.1.1

Hotfix

Incremental fixes, often targeted and not always publicly released.

2026.1.0.1

Maintenance and Support Policy

Maintenance Coverage

Redwood provides maintenance for all current releases until the next feature release is available. Maintenance includes engineering updates such as patches, hotfixes, and issue fixes.

For on-premises deployments, the final feature release of the calendar year is designated as a Long-Term Support (LTS) version and receives 24 months of maintenance coverage.

Maintenance coverage includes:

  • Engineering updates (patches, fixes, and security updates)

  • Root cause analysis for identified issues

  • Issue fixes and security updates during the active maintenance period

Customer Support Access

Customers can always contact Redwood Support for troubleshooting and guidance, regardless of version.

  • Versions in active maintenance receive full engineering and support coverage.

  • Versions that have reached their End of Maintenance (EOM) date continue to receive best-effort support (no new fixes or updates).

For details on support tiers and response times, refer to the Redwood Support Guide.

Note: Redwood adds enhancements only to the most recent feature releases. Patches and hotfixes do not include product enhancements. Releases and patches are cumulative, so the latest release includes all changes from previous releases and patches.

Long Term Support (LTS)

Long-Term Support (LTS) applies to on-premises products.

For on-premises products, the final feature release of each calendar year is designated as an LTS release and receives 24 months of full maintenance coverage.

  • Standard support

  • Root cause analysis

  • Issue fixes and security updates during the active maintenance period

After the 24-month EOM date, the version enters best-effort support only.

LTS releases do not receive new feature enhancements introduced in later Feature releases. Customers seeking new capabilities can upgrade to the next Feature or LTS version once available.

End of Maintenance (EOM)

At Redwood, EOM also represents the End of Life (EOL) milestone for that version. The standard EOM period for LTS releases is 24 months after the release date.

Customers are encouraged to upgrade before EOM to maintain full maintenance and security coverage.

For specific EOM timelines, refer to the EOM Table published on each product’s documentation page.

Legacy Documentation

Legacy release and support information will no longer be maintained. It remains available via archived links on the Redwood documentation site for historical reference.

Always refer to this page and product-specific EOM tables for the most current lifecycle information.